SERVICES AND GENERAL FUNCTIONS
Agency: Attending calls
or breakdown calls or others, channelling through the Office its follow up,
resolution and attention to the matter. All incidents are introduced in specific
software for a better follow up and control. Periodical
visits to the Complex, as necessary. Follow up on insurance claims. Production
and sending calls and proxy forms for general meetings for its study and
approval. Assistance and advice at the Annual General Meeting. Production of
the General Meeting Minutes. Execution of agreements reached at the Meeting,
etc… Holding and keeping the property owners’ data base updated, registering
changes when they occur. Editing and sending out letters, memorandums, writs,
requirements or notifications to owners, suppliers, official organisms …etc.
Advisor: Advising on issues: related to the Horizontal Property
or property matters in general. Debt collection. Fiscal, labour and technical
obligations. Representation of the Community at the authorities and official organisms,... Data custody and processing according to the
Personal Data Protection Act
Manager: Control of
suppliers, breakdowns, insurances, banks, Town hall, Autonomous region, Social
Security, Tax office, looking for the best conditions for the property.
Bookkeeper: Elaboration of
the Community’s account books, having this service completely computerized.
Presentation of financial reports to the board of directors, with advice to
make better use of the recourses. Presentation to the board of directors of
various investment quotations and expenses. Collection
and payment process in relation with the Year
Budget. Invoicing and charging receipts corresponding to the community quotas. Monitoring
the balance of each owner, drawing up a list of debtors and study of their possible
payment options. Presentation of year Budget proposal for the following fiscal
year to the Board of directors for their study and approval.
Secretary: Watching over
the Community’s documentation, bearing witness of the agreements, making its
application possible with professional criteria, and issuing debt/non debt
Mediator: Between the Community and the owner, between the
owners, between the landlord and the tenant, between the employer and the
employees, trying to find solutions to avoid unnecessary disputes or lawsuits.
The possibility to give
Access to co-owners of the Community by means of our WEB page, to a reserved area
with an Access code. Through this service you and your co-owners can look up
Community information (Calls, Minutes, Liquidations, etc…) Access the virtual
notice board or, among others, in a quick and reliable way, request
certificates or make payment method changes.
notifications etc… that the Administration sends out are both in Spanish and in
English and with the possibility to provide in other languages.
At the General Meeting,
when necessary for a matter to discuss, a projector is provided.
Likewise at the General
Meeting Administration staff is present to translate the meeting when necessary.